Okay, so you may have seen headlines like ’The Department for Transport has confirmed the number of overlooked High Speed 2 consultation responses has risen to 1,135′? For any consultation professional this is a nightmare scenario: weeks or months after you have completed your analysis and written your final report a batch of ‘missing’ responses turns up. Why ‘missing’? … Read more
Media training is necessary but facilitator training is essential. Are your clinicians and managers ready to meet the people?
For most episodes of engagement and consultation CCGs have prepared themselves by making sure key spokespeople undertake media training. This is all good practice but when it comes down to the real hands on work of stakeholder workshops, focus groups and roundtable discussions NHS managers and clinicians are often just ‘volunteered’ to be facilitators. Sometimes … Read more
Reblogged from Mobilizing Ideas: By Christian Davenport Many researchers, activists and ordinary citizens are trying to figure out what is meant by social movement “success” and in so doing social movement “failure.” We are somewhat confused about these concepts because most of our collective attention has been spent on trying to understand social movement emergence … Read more
Don’t forget world class commissioning and service transformation needs specialist insight and feedback techniques
One of the things that jumps out of Transforming Participation in Health and Care is that it has a whole section on insight and feedback. There are also many good ideas around better involvement and patient participation but it is familiar territory for many people. So this additional emphasis on insight and feedback really stands out, … Read more
Are your staff ready to be given the keys to your social media assets? Try our social media readiness test
More and more organisations in the health and social care are expecting their staff to use social media as part of their role. And at the same time many staff want to. But social media has blurred the distinction between the professional and the personal self and this presents many challenges, especially protecting the organisation … Read more
It’s the 10th ANNIVERSARY INTERNATIONAL CONFERENCE for The Consultation Institute. So as we are attending this seems like a good time to think about how consultation has changed in the last 10 years. But let’s do this from the point of view of a consultation manager. How has the job of a consultation manager changed in the … Read more
This is an inspiring video for people seeking to change the way we do health and social care in the UK. But we couldn’t help think that for all the people running around with burning ambitions there are probably many others running around with bloody big hose pipes.
The power of stories to create change is well documented. Stories help us to laugh, cry, hope, love and empathise with others. The health and social care sector is no different. If we want to create positive change and make care more joined up then harnessing the power of people’s stories is a big part … Read more