What to do with missing responses?

Okay, so you may have seen headlines like ‘The Department for Transport has confirmed the number of overlooked High Speed 2 consultation responses has risen to 1,135′? For any consultation professional this is a nightmare scenario: weeks or months after you have completed your analysis and written your final report a batch of ‘missing’ responses turns up. Why ‘missing’? … Continue reading

#TOTW No.5 Deliberative Opinion Panel

A big problem with traditional opinion surveys is that they capture uninformed opinion. Some things in life are so complex that other people are paid good money to know a lot about a particular subject. E.g. genetically modified food, nuclear power or NHS reconfiguration.  So when we ask people to express their opinions about complex things … Continue reading

Technique of the Week No. 5 – Animation. How does it help?

So what are the benefits of using animations for engagement and consultation? Well first of all people generally like watching cartoons.  Don’t they? So animation helps to present information (that is often complex when it comes to public engagement) to your audience in the form of something enjoyable and memorable. It helps you to leave a … Continue reading

Technique of the Week 004 – The hashtag

Technique of the Week 004 – The Hashtag What is a hashtag? (#) “If you’re a social media novice, hashtags — those short links preceded by the pound sign (#) — may seem confusing and unnecessary. But they are integral to the way we communicate online, and it’s important to know how to use them (even though some people, … Continue reading

Technique of the week #3 – Citizens Jury

This week’s technique is the a Citizens Jury. What’s it all about?  A Citizens Jury is a deliberative technique that encourages people to come together to discuss  (often complicated) policy decisions.  ‘The great advantage of the Citizens Jury process is that it yields citizen input from a group that is both informed about an issue … Continue reading

Technique of the Week #002 Unconference

This week’s technique is the unconference. What’s it all about?  An unconference is a collaborative affair where people come together to discuss a common issue.  It stands out from traditional conferences because the participants set the agenda and lead the discussions.  It is similar to Open Space events. How does it work? A day or … Continue reading

Technique of the Week #001

This week’s technique is the Samoan Circle.  What is a Samoan Circle? Essentially it is a leaderless meeting that allows all participants to take part or at least witness the discussion that takes place.  It needs a good facilitator to make it work well. What happens during a Samoan Circle?  During a Samoan Circle there … Continue reading

Media training is necessary but facilitator training is essential. Are your clinicians and managers ready to meet the people?

For most episodes of engagement and consultation CCGs have prepared themselves by making sure key spokespeople undertake media training.  This is all good practice but when it comes down to the real hands on work of stakeholder workshops, focus groups and roundtable discussions NHS managers and clinicians are often just ‘volunteered’ to be facilitators. Sometimes … Continue reading

How Social Movements Die – the Blog Entry (Book on the way)

Originally posted on Mobilizing Ideas:
By Christian Davenport Many researchers, activists and ordinary citizens are trying to figure out what is meant by social movement “success” and in so doing social movement “failure.” We are somewhat confused about these concepts because most of our collective attention has been spent on trying to understand social movement…

Don’t forget world class commissioning and service transformation needs specialist insight and feedback techniques

One of the things that jumps out of Transforming Participation in Health and Care is that it has a whole section on insight and feedback.  There are also many good ideas around better involvement and patient participation but it is familiar territory for many people.  So this additional emphasis on insight and feedback really stands out, … Continue reading

What if the NHS went on a social media bonanza?

Here’s a thought… There are 1,358,000 people employed by the NHS (according to the NHS Confederation, I hope this is right). Something like 50% of the UK adult population uses Facebook and on average has 130 ‘friends.’ Something like a fifth of the UK adult population (maybe more) uses Twitter and has 230 followers, on … Continue reading


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