What to do with missing responses?
Okay, so you may have seen headlines like ’The Department for Transport has confirmed the number of overlooked High Speed 2 consultation responses has risen to 1,135′? For any consultation professional this is a nightmare scenario: weeks or months after you have completed your analysis and written your final report a batch of ‘missing’ responses turns up. Why ‘missing’? … Read more
Digital Engagement and Public Service: How to Have a Successful Time in Social Media
A mate of mine asked me for some advice on how to get better at using social media. So I dropped him a line and then I thought ‘It might be worth sharing?’ So here it is. Don’t Underestimate the Power of Objectives Be clear about what you need to achieve and build everything around … Read more
High Court Sets Out Key Principles for A Fair Consultation
Wow! The fact that the High Court has outlined some key principles of a fair consultation could be an important development in public affairs and stakeholder engagement in the UK. Public bodies and in some circumstances commercial companies delivering public services on their behalf must now , more than ever, be very mindful of what … Read more
Here’s a nice presentation about how Participate can help you
Here’s a nice presentation about how Participate can help with your communications and engagement work #nhs #localgov #publichealth #consultation http://ow.ly/iRqvI
Action #14 of the Government Digital Strategy
Action #14 of the Government Digital Strategy suggests using digital tools and techniques to engage with and consult the public—specifically by creating plans to “listen to and understand conversations in social media, use the insight gained to inform the policy-making process and to collaborate more effectively with partners”. Find out more at http://ow.ly/iRnAq
How do you know your consultation is any good?
More and more decisions are being challenged because the consultation is accused of being flawed. The NHS, local authorities and others are living in fear, or they are resigned to the possibility, that their decision to change services will be challenged by judicial review, on the grounds that the consultation process was unfair. So how … Read more
How to #fail at consultation
Here are some tips on how to fail at consultation. Tip 1 – Make sure there is no room for influence. By making the scope of the consultation so narrow people will feel it is a done deal. It will make it look like the decision is already made and your consultation will fail, to … Read more
Organizing as a Campaign Strategy
Reblogged from Mobilizing Ideas: By Marshall Ganz Rasmus Klies Nielsen’s Ground Wars brings refreshing focus to the role interpersonal communication can play in even the most high-tech, high dollar, high-profile 2012 electoral campaign. This is an important reality check for those who think it’s all simply a matter of who can buy the best ads. … Read more
Hospital Trusts! You Need to Get the Friends and Family Test Right. And it Takes Effort.
From April 2013 providers of NHS funded acute services for inpatients and patients discharged from A&E will need to ask patients if, generally speaking, they would recommend the service to their friends and family. Replies will vary from being extremely likely to do so, to being extremely unlikely to do so and there will be some follow-up … Read more
Five tools to boos patient involvement #
Five tools to boos patient involvement #nhs http://ow.ly/fsI7d
Five tools to help boost patient involve
Five tools to help boost patient involvement #nhs
