What to do with missing responses?

Okay, so you may have seen headlines like ‘The Department for Transport has confirmed the number of overlooked High Speed 2 consultation responses has risen to 1,135′? For any consultation professional this is a nightmare scenario: weeks or months after you have completed your analysis and written your final report a batch of ‘missing’ responses turns up. Why ‘missing’? … Continue reading

Why social media matters for public participation.

Here’s is a presentation about social media and public participation. We did this for the University of Westminster so this version is for sharing.  Can you deliberate on social media? Online?

How do you measure the impact of your social media engagement?

How do you work out the impact of your social media activity? This  useful piece from Social Media Examiner has some top suggestions for 2015.  I think from the perspective of public engagement and consultation a top metric we could be focusing on more is the absolute count of interactions.  Yes reach is important but more and more … Continue reading

Engagement, engagement, engagement and engagement! The Future of NHS Communications?

Last Thursday I had the pleasure of attending the annual conference of the Association of Healthcare Communications and Marketing.   The main event was a talk by Simon Stevens NHS Chief Executive. He was really into engagement, engagement, engagement and engagement! The last session was a panel discussion called The Future of NHS Communications (engagement obs). This … Continue reading

Consultation duty gets to the Supreme Court

Originally posted on UK Human Rights Blog:
Moseley R (ota) v. London Borough of Haringey [2014] UK 56  – read judgment Lord Wilson posed the question, answered today by the Supreme Court, with concision. When Parliament requires a local authority to consult interested persons before making a decision which would potentially affect all of its inhabitants, what are…

Nice guide and top tips to Tweet chats from @wenurses

Ever consider taking part in a Tweet chat? Well why not give it a go? Here’s some top tips from @wenurses • Twitter controls the speed of the stream of tweets so it can be a little slow at first for your tweet to appear. • Watch the chat first to get the vibe (Or take a … Continue reading

The Aarhus Convention and the Protocol on PRTRs – Some Thoughts on the Right to Information and Social Media

On 2nd July 2014 I was privileged to participate in a high level panel at the Meeting of the Parties to the Aarhus Convention and to the Protocol on PRTRs.  I was invited by the United Nations Economic Commission for Europe to talk about the Right to Information and social media. For those of you … Continue reading

#TOTW No.5 Deliberative Opinion Panel

A big problem with traditional opinion surveys is that they capture uninformed opinion. Some things in life are so complex that other people are paid good money to know a lot about a particular subject. E.g. genetically modified food, nuclear power or NHS reconfiguration.  So when we ask people to express their opinions about complex things … Continue reading

Technique of the Week No. 5 – Animation. How does it help?

So what are the benefits of using animations for engagement and consultation? Well first of all people generally like watching cartoons.  Don’t they? So animation helps to present information (that is often complex when it comes to public engagement) to your audience in the form of something enjoyable and memorable. It helps you to leave a … Continue reading

Technique of the Week 004 – The hashtag

Technique of the Week 004 – The Hashtag What is a hashtag? (#) “If you’re a social media novice, hashtags — those short links preceded by the pound sign (#) — may seem confusing and unnecessary. But they are integral to the way we communicate online, and it’s important to know how to use them (even though some people, … Continue reading

Technique of the week #3 – Citizens Jury

This week’s technique is the a Citizens Jury. What’s it all about?  A Citizens Jury is a deliberative technique that encourages people to come together to discuss  (often complicated) policy decisions.  ‘The great advantage of the Citizens Jury process is that it yields citizen input from a group that is both informed about an issue … Continue reading


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