Yesterday, the Court of Appeal issued its long-awaited judgment on a case that has huge implications for the NHS and every other public body as well. Royal Brompton lost; the original decision was overturned.
This ruling has big implications for anyone involved in public service communications. One observation for the NHS is that this could give it the green light to press on with many of its planned changes to services (hand in hand with good consultation). The other one is that arguments for and against changes should take place during the consultation and not be saved for the courts! Indeed surely consultation is about having a debate and if you do it with good manners and common sense then it is the heart and soul of good communications.
Rhion Jones from The Consultation Institute discusses the findings more detail
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