Hospital Trusts! You Need to Get the Friends and Family Test Right. And it Takes Effort.

From April 2013┬áproviders of NHS funded acute services for inpatients and┬ápatients discharged from A&E will need to ask patients if, generally speaking, they would recommend the service to their friends and family. ┬áReplies will vary from being extremely likely to do so, to being extremely unlikely to do so and there will be some follow-up […]