What can communications and engagement people learn from all the fuss about the NHS at the moment?

What a couple of weeks!  The NHS is certainly making the headlines.  As someone who cares a lot about good communications and engagement this has left me thinking: ‘What’s going on? What can we learn from this hullabaloo?’ Well, from all the news items I have seen recently and others that have entered my subconsciousness, […]

Innovating in Patience Experience – Using Patient Reporters to Capture Stories

People’s Voice Media have been working with the Patients Association to use community reporters [or would they be patient reporters?] to capture insight from patients, friends and family. After attending sessions on topics such as Understanding the Benefits of Community Reporting, Active Listening, Confidentiality – and lots of practical time to practice with equipment in […]