Are your staff ready to be given the keys to your social media assets? Try our social media readiness test

More and more organisations in the health and social care are expecting their staff to use social media as part of their role.  And at the same time many staff want to.  But social media has blurred the distinction between the professional and the personal self and this presents many challenges, especially protecting the organisation […]

Working hard on complaints…now that’s given us some food for thought.

Last week at a conference we were listening to Oke Eleazu,  he highlighted how Sainsbury’s ‘work hard on using their complaints more effectively.’ This made us think hard about customer feedback and complaints and how this fits into the work we do for the health and social care sector.   There’s something about fixing the […]