Working hard on complaints…now that’s given us some food for thought.

Last week at a conference we were listening to Oke Eleazu,  he highlighted how Sainsbury’s ‘work hard on using their complaints more effectively.’ This made us think hard about customer feedback and complaints and how this fits into the work we do for the health and social care sector.   There’s something about fixing the  little things that really matters.  Food for thought…

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